Meet the Team

CEO

Robert Hood

Certifications:
MCP, MCTS, MCITP, MCSA, MCSE, CCNA

Robert Hood is the CEO & Founder of SpotLink and has over 35-years of high technology engineering and management experience. His passion is providing business enhancing technology solutions to clients, with impeccable customer services, support, and integrity, and ensuring SpotLink delivers on that every time. After spending several formative years with an award-winning customer service organization, he went on to work in software engineering and software product management, then extended that to also include delivering highly effective IT services to SMB clients.

His software and IT experience covers Windows, Unix/Linux, and Macintosh, delivering customized as well as productized software, and designing multi-site and high-availability business systems. His specialty is in understanding the business needs of the clients, then designing systems that increases the profitability of the business by improving productivity, reliability and security, while at the same time minimizing the total-cost-of-ownership. Robert has a BS in Physics with a Minor in Economics from Harvey Mudd College, and an MBA in Management from San Diego State University where his Master’s Thesis was on an innovative management approach [click to view].

Senior Systems Administrator

David Wing

Certifications:
MCP, CCNA, VCA-DCV

David Wing is a Senior Systems Administrator for SpotLink. He specializes in Server Operating Systems, VMWare Virtualization, and Network Administration. Over the last 10 years, David has worked for large organizations as a Systems Administrator in the retail and healthcare industries, as well as government sectors. David studied Network Security at University of Advancing Technology.

Systems Administrator I

Roy Ibarra

Certifications:
MCPS, MCTS, MCSA, MS

Roy Ibarra is a Junior Systems Administrator. He is efficient in troubleshooting hardware, software, and is also our first level of support for Linux. He has handled many mail migrations to the cloud, extensive experience with ESXi, supports clients with Shoretel Systems. He studied networking at Coleman College and on his free time likes to learn about new technologies and test them at home. Roy is currently studying for his MCSE.

Systems Administrator II

Michael Borchelt

Certifications:
MCP, VMware VSP 5.5, VTSP 5.5

Michael Borchelt is a Junior Systems Administrator for SpotLink. Michael specializes in desktop and server Support, VMware Virtualization, and general network administration. Before starting at Spotlink, Michael worked as an IT Systems Analyst at a Commuter Benefits company in Boston, Massachusetts. He discovered his passion for IT while working as an IT Engineer for a technology consulting group with a focus on small businesses and non-profits. Michael studied Computer Science at Northeastern University.

Senior Systems Specialist

Patrick Gispert

Certifications:
MCP, MCDST, MCTS, MCITP

Patrick Gispert is a Senior Systems Specialist for SpotLink, assisting in day to day network administration and providing end user desktop support. Prior to SpotLink, Patrick worked as an IT Technician for Moonstone Hotel Properties on the California Central Coast. He started his IT career during college working as a computer Lab Monitor and then began freelancing, providing web design and desktop support. Patrick graduated from CalPoly San Luis Obispo with an undergraduate degree in Business Administration.

Senior Systems Specialist

Darren Francisco

Darren Francisco is a Senior Systems Specialist for SpotLink. He specializes in providing desktop & server support, as well as network administration. Before his time at SpotLink, he gained his experience by providing IT support to numerous users both on-site & remotely to a city government office, a property management company, and a telecommunications technology company. He graduated from San Diego State University and earned his B.S. in Information Systems. Darren is currently working toward his certifications.

Software Programmer

Vince Castellano

Certifications:
MCP, MCSD

Vince Castellano is SpotLink's Junior Software Programmer. He has been in the IT industry for over 10 years, and software development for over 7 years. He is currently pursuing a degree in Computer Science at National University. He is proficient in Python, C#, and C++ programming languages. He also has experience with Java, Ruby, and Visual Basic.

IT/Software Technician I

Stephen Bailey

Certification:
MTA

Stephen Bailey is an IT/Software Technician for SpotLink, working with the other members of our team to provide excellent service for our clients. Stephen studied Computer Science at San Diego State University, where he received his Bachelor's Degree in 2011.

Senior Help Desk Technician

Orlando Bustos

Certifications:
CompTIA A+, N+, MCP

Orlando Bustos is a Senior Help Desk Technician at SpotLink. He has over ten years of experience in the IT Support field, and has worked in several call center environments as well as onsite support. He has provided both tier I and II helpdesk support for many different companies and end users. Orlando is currently attending San Diego City College pursuing a degree in Computer Information Management.

Systems Specialist II

David Brindley

Certifications:
MCSA, MCP, FOA

David Brindley is a Senior Help Desk Technician for SpotLink. Before joining the team, David was working as a desktop support technician for the U.S. Army. There he provided technical support for several hundred users. He is currently studying Psychology and Computer Science at Grossmont-Cuyamaca College.

Support Coordinator

Andrew Mota

Andrew Mota is a Support Coordinator for SpotLink. He is efficient with computer hardware, software, and network troubleshooting. He has extensive knowledge on virus removal and supporting mobile Google Apps for Work® users. Before joining the team Andrew worked for a private contractor assisting several non-profits, construction companies, and small businesses in the greater San Diego area. He studied Management Information Systems at San Diego State University and graduated from the University of Phoenix with his Bachelor’s Degree in Information Security. Andrew is currently working on his Windows desktop certifications.

Senior Operations Supervisor

Daynia Sargent

Daynia Sargent is SpotLink's Senior Operations Supervisor and has been with the team since 2015. She has experience in management, recruiting, client and vendor relations and human resources. She specializes in full life cycle recruiting, day to day operations, and employee satisfaction and retention. She previously worked at TEKsystems where she specialized in placing technical professionals throughout San Diego. Daynia graduated from the University of San Diego in 2013 with a degree in Business Administration, and since then has taken continuing professional education classes in Human Resource Management at DePaul University.

Business Outreach Specialist

Lamar Coles

Lamar Coles is SpotLink’s Business Outreach Specialist. He is in charge of new client discovery and education. Lamar Coles has over 10 years of experience with company brand development and recognition. Lamar’s greatest strengths are his creativity, drive and passion. He thrives on challenges, particularly those that expand Spotlink’s reach. Lamar is merging Digital Marketing into his gamut of expertise.