BioTech
Case Study
D-Pharma is a established startup company based in San Diego.
OVERVIEW
D-Pharma was an established startup working with a Managed Service Provider that was not local to the area. While D-Pharma didn’t have any complaints about day-to-day support, any unusual requests or project efforts took far too long or were simply ignored. This delay was holding up progress on several new IT initiatives as well as critical operational process improvements.
CHALLENGES
- Unusual or complex IT requests took far too long or were ignored
- Delays stalled several new IT initiatives
- Cybersecurity vulnerabilities in both the general network and lab machines
- Operational process improvements could not move forward
- Lack of local support and slow response times from the previous Managed Service Provider
APPROACH & IMPLEMENTATION
Alan, the CFO of D-Pharma, brought in SpotLink to get things back on track. SpotLink immediately organized and prioritized all outstanding projects, identified key cybersecurity weaknesses, and set a structured schedule for completion.
Over the following months, SpotLink implemented a range of improvements—boosting network performance, addressing cybersecurity gaps, and collaborating with D-Pharma’s accounting team to roll out new NetSuite integrations. Their custom coding further enhanced workflow speed and efficiency, significantly improving D-Pharma’s CRM system and internal operations.
In addition to these technical enhancements, SpotLink managed D-Pharma’s IT and cybersecurity services at a lower cost than their previous Managed Service Provider, delivering greater value across the board.
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Results
These comprehensive improvements helped D-Pharma meet its internal goals, ultimately leading to its acquisition by a global pharmaceutical firm.
After the acquisition, rather than bringing in their own IT team, the global biotech chose to retain SpotLink due to their exceptional support, expertise, and skill.