Frequently Asked Questions

We provide comprehensive IT solutions including:

• IT Management – Proactive monitoring and maintenance of your technology infrastructure
• Advanced Cybersecurity – Multi-layered protection against cyber threats
• Cloud Services – Migration, management, and optimization of cloud-based systems
• Physical Security – Installation and management of security systems
• IT Compliance – Ensuring your technology meets industry regulations
• Software Engineering – Custom software development and integration
• Unified Communications – VoIP, video conferencing, and collaboration tools
• Cabling Services – Professional network infrastructure installation

As a local provider, we can be on-site for critical issues in minutes, not hours or days. Our local presence in San Diego and Great Falls means faster response times and immediate support when your business needs it most. We also provide 24/7 monitoring and support to prevent issues before they become emergencies.

SpotLink stands out through our combination of:

• 25+ years of cybersecurity expertise in the industry
• Local presence with offices in San Diego and Great Falls for rapid response
• Proactive approach – we prevent problems rather than just fix them
• Certified technicians – all technical staff are certified in one or more technologies
• Guaranteed quality work – we provide the right solution, not just the easiest one
• Honest and transparent business practices built on integrity

Yes! We offer free consultations to assess your current IT infrastructure, identify potential vulnerabilities, and recommend solutions tailored to your business needs. This consultation helps us understand your specific requirements and how we can best support your technology goals.

Our cybersecurity approach is multi-layered and proactive, built on 25+ years of expertise. We don’t just respond to threats—we implement comprehensive strategies that include threat monitoring, employee training, security assessments, compliance management, and incident response planning. We understand that physical security breaches cost businesses an average of $100,000 per incident, so we focus on prevention and comprehensive protection.

Absolutely. We specialize in cloud services including migration planning, implementation, and ongoing management. Our team helps businesses transition from traditional on-premise systems to cloud-based solutions, optimizing for cost, security, and performance while ensuring minimal disruption to your operations.

Our IT compliance services help businesses meet various industry standards and regulations. We conduct thorough assessments of your current systems, identify compliance gaps, implement necessary controls, and provide ongoing monitoring to ensure continued adherence to relevant standards.

We serve businesses throughout:

• San Diego County – with offices in Central San Diego and North County (San Marcos)
• Great Falls, Montana and surrounding areas
• Our local presence ensures rapid on-site response and personalized service tailored to each region’s business environment

Yes, we can complement your existing IT team by providing specialized expertise, additional support capacity, or taking over specific functions like cybersecurity monitoring, compliance management, or after-hours support. We work collaboratively to enhance your overall IT capabilities.

Our managed IT services typically include:

• Proactive monitoring of all systems and networks
• Regular maintenance and updates
• Help desk support for end users
• Security monitoring and threat response
• Backup and disaster recovery management
• Strategic IT planning and consultation
• Hardware and software lifecycle management

Our team continuously invests in training and certifications to stay ahead of technology trends. We’re founded and operated by technology professionals who take pride in company-wide knowledge. All SpotLink technical staff maintain certifications in one or more technologies, and we regularly participate in industry training and professional development.

Yes, we believe that well-trained employees are a crucial part of your cybersecurity and IT efficiency strategy. We provide user training on new systems, security awareness training to help prevent cyber threats, and ongoing support to help your team maximize productivity with their technology tools. Our help desk also provides friendly, patient support for end-user questions and issues.